Customer Relationship Management - Mr. Samir Mehta

This programme – ‘Customer Relationship Management’ is based on actual practical experience of Customer Relationship Management. Mr. Samir Mehta, Instructor of the programme, having experience of over 47 years in the field of International Marketing, guides through his experience on Customer Relationship Management.

The course includes topics of repo building with customer, handling quality related issues with customer and risk management and payment related issues with customer. The programme imparts an understanding about how one can build a repo with foreign buyers, how to prevent and resolve quality related complaints received from customers, and ensuring the security and recovery of payments in export business in terms of precautions to be taken in export transactions, risk involved, ECGC functions, regulations and policies, and handling delay and default of payments.